Returns & Exchanges

At Dookan, we prioritize the freshness and quality of your groceries. If you receive a damaged or incorrect item, our hassle-free return policy ensures a quick resolution to keep your kitchen stocked.

Return Process

• 1.
  Report Within 24 Hours

  Due to the perishable nature of food items, please inspect your delivery immediately and report any discrepancies or quality issues within 24 hours of receipt.

• 2.
  Submit Proof

  Send a clear photograph of the damaged item along with your order number to our support team via email or our mobile app's help center.

• 3.
  Verification Process

  Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for a refund or replacement.

• 4.
  Receive Refund or Credit

  Once approved, we will issue a full refund to your original payment method or provide Dookan store credit for your next grocery purchase.