Frequently Asked Questions
Everything you need to know about shopping with Dookan
How do you ensure the freshness of food items during transit?
We use specialized temperature-controlled packaging and express logistics to ensure that all perishables and pantry staples arrive at your doorstep in peak condition.
What is the estimated delivery time for my order?
Orders are typically processed within 24 hours. Depending on your location, standard delivery takes 2-4 business days, while local express delivery may be available for same-day service.
Can I return food products if I am not satisfied?
Due to safety and hygiene regulations, we cannot accept returns on perishable food items. However, if an item arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Dookan ships to most regions within the country. We are working on expanding our logistics network to support international shipping for non-perishable goods soon.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products sourced from certified suppliers?
Yes, we partner exclusively with licensed distributors and local farmers who meet strict food safety standards to ensure the highest quality for our customers.